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Questomatica Escape-room Terms and Conditions

Ready for your Escape-Room experience Here you can find our Terms and Conditions for your booking with us.

Questomatica Escape-room Terms and Conditions

RESERVATIONS

Reservations are only valid if done on the official web-page.

After making a reservation, a confirmation will be sent to you by email. Note that the confirmation email could be in your spam folder. If you did not receive this confirmation email, it means the reservation is not registered and you should either try again or get in touch via hello@questomatica.nl or call us on +31628383155

CANCELLATIONS

Canceling or changing the time of your reservation should be done by sending an email to hello@questomatica.nl or calling on +31628383155.

You can reschedule a reservation, free of charge, until 72 hours prior to the start of the original reservation time. For a cancellation you will receive a partial refund. Cancelling is not possible when the game starts within 72 hours.

Questomatica reserves the right to reschedule or cancel a reservation.

DELAYS

All teams are required to arrive 15 minutes before the start of the game to be able to prepare the team and start the game on time. If your team arrives 10 minutes after the start of the reserved time slot, we cannot guarantee your game. In that case, no refund is possible.

THE EXPERIENCE

When you take part in a Questomatica experience, you have to understand that you’re participating in a unique activity. It’s an exciting game, but also suitable for pregnant women and people of age 65 and above. Still, participating is at your own risk.

AGE LIMITS

Children of age 8 and under will only be allowed to participate under the supervision of an 18-year-old person or older.

CONFIDENTIALITY

The fun part of escape games is solving the puzzles. Grant your friends the same excitement and tell them about your experience, but don’t give any hints, so no spoilers.

PRIVACY AND DATA PROTECTION

Questomatica collects a minimalistic set of your data required for a reservation (name, phone number and an email address). We use your data to create a booking, contact you regarding your reservation, send you your team picture after you have played and to send you a maximum of 4 promotional emails a year, from which you can unsubscribe at any time.

Questomatica has always taken pride in being careful with how we handle your data, we do not sell any data and we will not do it in future. We have made our policy even more transparent so you know we take your privacy really seriously. You can always contact us if you have any questions.

ALCOHOL / DRUGS

The use of drugs and/or alcohol is prohibited during the game.

When at the start of the game an employee of Questomatica doubts the condition of a participant, the employee has the right to refuse this participant with no refund.

Cookies & Security 

Privacy en Cookie Statement. Questomatica respects the privacy of all the users of its website and makes sure that personal information which you provide us with is treated confidentially. In doing so, Questomatica adheres to the applicable legislation and regulations. With the exception of the online payment provider engaged by Questomatica, Questomatica does not provide your details to third parties without your express prior permission, unless we are obliged to do so on the basis of the law or court decision, or if this is necessary for the execution of an agreement between you and Questomatica. You can view, change or remove your personal details at all times. To do so, you can contact us via hello@questomatica.nl. 

We are interested in your opinion. If you decide to write a review, you are giving us permission for the partial or complete publication of the contribution on our website. 

Click behaviour and search data. To gain more insight into the use of questomatica.nl and the performances of online marketing campaigns, use is made of web analytics software on the website, called Google Analytics. This is software which records anonymised data with regard to your website visit. Examples of recorded data are for instance the source of origin of your visit (e.g. a campaign or referring webpage), the web pages viewed by you, search assignments used, etc. We point out explicitly that this data can never be traced back to you as a person or individual, with the exception of situations where you identify yourself as a person via one of the forms on the website. In such cases, your search behaviour can be linked to the data entered. We try to anonymise these data as much as possible. These data are not provided to third parties. The information obtained is transferred to and stored by Google on servers in the United States. The data from Google Analytics cookies are sent securely (encrypted). We make use of remarketing cookies. In this way, the information that you view on our website is remembered, by means of which remarketing lists are built up, without this leading to a profile traceable to a person. By doing so, we are able to show you relevant specific advertisements on other websites. Read the privacy policy of Google regarding advertisements for more information, as well as the privacy policy of Google Analytics for general information about the privacy policy of Google. Google uses this information to keep up-to-date with how our website is being used, to be able to provide reports about the website to us and to be able to offer its advertisers information about the effectiveness of their campaigns.

Use of cookies. The website questomatica.nl uses cookies. A cookie is a small simple file which is sent along with pages from this website and is stored by your browser on a PC, tablet or mobile phone. These cookies are used to improve the performance of the website and to monitor the visits to the website. Questomatica only uses this data on an aggregated level and cannot trace the data to a PC or individual. You can turn off these cookies via your browser, see for instance this explanation by the Dutch Consumers Association. You can also install a plugin for this purpose in your web browser. E-mail and telemarketing campaigns are not the result of cookies, because cookies do not store your e-mail address or telephone number, and a profile traceable to a person is not built up with the aid of cookies. When you first visit our website, you will receive a message about the use of cookies by means of an information bar. By clicking on ‘agreed’ or by continuing to use our website, you are giving permission for the use of these cookies. 

Changes. This Privacy and Cookie Statement can be changed by Questomatica without advance notice. It is therefore advisable to consult this Statement on a regular basis. Storage period Questomatica will not store your details any longer than is necessary to realise the objectives for which they were collected and processed. Questions If you have any questions about the Privacy and Cookie Statement of Questomatica, you can contact us.

April 2024. These terms and conditions are subject to change.

Questomatica Escape-room Terms and Conditions.